Our Information Centre is based at our Central Office at 56 Stow Hill, Newport. It is usually the first point of contact for anyone seeking help regarding domestic abuse issues. The first time someone asks for help they may feel a variety of frightening feelings and emotions. Here at NWA we treat everyone as an individual, with empathy and without judgement, to help them feel at ease and make sure they have the support needed.
We offer advice and information over the telephone from the Information Centre during office hours from 9am until 4.30pm Monday to Friday. Outside of these hours, our telephone line diverts to the All Wales Domestic Abuse and Sexual Violence Helpline where men and women can call 24 hours a day to speak to someone and ask for advice, information or support.
At the Information Centre we take a wide range of calls including, telephone calls from individuals who want to remain anonymous and just want to ask some questions or ask advice, those who want to make arrangements to pop in and chat to us, concerned friends and family of individuals experiencing domestic abuse, other agencies also call us for advice or information on a variety of issues regarding domestic abuse.
We offer one-to-one sessions to those who would like to visit us, to chat about their situation and to get some advice, information or support. These sessions are available during office hours from 9am until 4.30pm Monday to Friday.
We also offer a ‘drop in’ service during the above hours, for those in crisis, and for individuals who are fleeing domestic abuse and seeking safe refuge. Again, outside of these hours we have the All Wales Domestic Abuse and Sexual Violence Helpline and an on-call worker, who is available to chat to and offer support, and to assist in finding a place of safety.
We work closely with many other agencies, both statutory, such as schools and the Police, and voluntary, such as drug andalcohol agencies and mental health support agencies, to ensure we are able to offer a holistic service to everyone needing support, and to ensure that they and their children at high risk of harm are kept safe.
We understand that domestic abuse is a very complex form of abuse. We do not judge those who have, or still are experiencing abuse. It does not matter if the abuse an individual experienced was many years ago, very recently, or if they are still in an abusive relationship, we simply aim to provide support, advice and information, to any those who asks for it, in the hope that in time, they will be able to live independently, and free of abuse and fear.
Click on the links below to see our support Services.